266zz Privacy Policy

266zz ("we", "us", "platform") is a safe and reliable online gaming platform operated for Bangladeshi players. We take the privacy of your personal information very seriously. This privacy policy ("policy") explains how 266zz collects your personal information, the purposes for which it is used, how long it is retained, and how it is kept secure. This policy is an integral part of our Terms and Conditions.

When you register with 266zz, use our services, or contact us, we collect certain information. This helps us provide you with better service, keep your account secure, and comply with applicable laws. We never sell your information to third parties without your consent.

1.1 Information Provided at Registration

When you open an account with 266zz, we collect the following information:

• Full name (as shown on your national identity card)
• Email address
• Date of birth (for age verification — only those aged 21 or above are permitted to open an account)
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, or bank transfer)
• Address (if required for verification purposes)

1.2 Identity Verification Information (KYC)

As part of our responsible gaming and security policy, in certain circumstances we may ask you to submit identity verification documents (KYC — Know Your Customer). These may include:

• Copy of National Identity Card (NID) or passport
• Driving licence
• Proof of residence (utility bill or bank statement)
• Proof of ownership of payment method

1.3 Automatically Collected Information

While you use 266zz, our systems automatically record certain technical information:

• IP address and device type
• Browser and operating system information
• Login and logout times
• Activity history on the platform (games played, deposit and withdrawal records)
• Information obtained from cookies and similar tracking technologies

1.4 Communication Information

When you contact our customer support team via live chat or email, a record of that conversation is retained with us. This helps us improve our service quality and resolve future requests more quickly.

266zz uses the information collected for the following legitimate purposes:

1. Account management: Creating, verifying, and maintaining your account.
2. Service delivery: Managing gaming services, deposit and withdrawal processes, and bonus distribution.
3. Identity verification: Ensuring account security and preventing fraudulent activity.
4. Meeting legal obligations: Complying with applicable laws, regulations, and regulatory guidelines.
5. Customer support: Resolving your questions, complaints, and issues.
6. Responsible gaming: Monitoring your gaming behaviour to identify potentially problematic patterns and provide necessary support.
7. Technical improvement: Enhancing the platform's functionality, security, and user experience.
8. Marketing communications: Sending relevant offers, bonuses, and service information subject to your consent.

We do not share your personal information with third parties except under strictly controlled circumstances. Information may be disclosed in the following limited cases:

3.1 Service Providers

Information may be shared in limited amounts with trusted third parties who assist in operating our business. These parties may only use information for the purposes we direct and are legally bound to comply with our privacy standards. This may include: payment processing partners, technology infrastructure providers, identity verification services, and fraud prevention services.

3.2 Legal Requirements

We may be required to disclose necessary information in response to a court order, legal process, or a lawful request from a government authority. In such cases we will endeavour to protect your privacy as far as possible and will notify you where legally permitted.

3.3 Anti-Money Laundering and Fraud Prevention

If suspicious financial activity is identified, we may report necessary information to the relevant regulatory authority under applicable legal obligations.

3.4 Business Restructuring

In the event of a merger, acquisition, or asset sale, your information may be transferred. In that case the new entity will also be required to comply with this same privacy policy.

266zz has adopted modern technical and administrative measures to protect your information. The key elements of our security framework are:

• SSL encryption: All data transmissions are protected by 256-bit SSL (Secure Socket Layer) encryption, reducing the risk of data theft in transit to near zero.
• Encrypted storage: All sensitive information stored on servers (passwords, financial details) is held in encrypted form.
• Access controls: Only authorised personnel can access your information, and all their activity is logged.
• Firewall and security monitoring: Our systems are under 24/7 security monitoring.
• Regular security audits: We conduct security testing through third parties on a regular basis.
• Two-factor authentication: We provide an additional verification layer to protect users' accounts.

266zz uses cookies and similar tracking technologies on your browser. These help us improve the functionality of our site and personalise your experience.

5.1 Types of Cookies

• Essential cookies: Indispensable for the site's core functions, login sessions, and security. These cannot be disabled.
• Functional cookies: Remember your preferences and settings (language, display preferences).
• Analytics cookies: Used to understand site usage patterns and for improvement. Data collected is anonymous.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent certain important features of the site from working properly, such as maintaining your login session.

We retain your information only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account information: Retained while the account is active and for an additional period after closure in accordance with legal requirements.
• Financial transaction records: Retained for a defined period following legal obligations.
• KYC documents: Kept for a defined period after account closure in accordance with regulatory rules.
• Communication records: Customer support conversations are retained for a limited period for the purpose of improving service quality.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies have a set expiry date.

After the retention period has passed, we securely delete or anonymise your information.

You have the following rights regarding your personal information:

• Right of access: The right to know what information we have collected about you and to receive a copy of that information.
• Right to rectification: The right to request correction of any inaccuracies in your information.
• Right to erasure: The right to request deletion of your information in certain circumstances (though this may be limited where legal retention obligations apply).
• Right to restrict processing: The right to request that processing of your information be temporarily limited in certain circumstances.
• Right to opt out of marketing: The right to stop marketing communications at any time.
• Data portability: The right to receive your information in a machine-readable format in certain circumstances.

To exercise these rights or submit a request, please contact our support team. We will endeavour to respond to your request within a reasonable time of receipt. For complex requests, additional time may be required, in which case we will inform you in advance.

266zz is for individuals aged 21 and above only. We do not knowingly collect any information from minors. We take age verification steps during the registration process.

If we are informed that a minor is using or has used our services, we will immediately close the relevant account and delete all information relating to that person. If you believe a minor is using our platform, please contact us immediately.

266zz reserves the right to update this privacy policy as needed. We will notify you of any significant changes:

• By posting a notice on the website
• By sending a notice to your registered email (for important changes)

If you continue to use our services after any changes, it will be assumed that you have accepted the new policy. We therefore advise you to review this page regularly. The date of the most recent update will be shown at the top of the policy.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: Available 24/7 — click the chat button directly on the site
• Email: [email protected]

We generally endeavour to respond to your privacy-related requests within business days. For complex requests, additional time may be required, in which case we will inform you in advance.

To learn more about responsible gaming, visit our Responsible Gaming page. For our complete terms of service, read the Terms and Conditions page.